Privacy Policy

 

Effective Date: 10 July 2026

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London Aircraft Detailing Company Ltd ("LADC")

London Aircraft Detailing Company Ltd ("LADC", "we", "our", or "us") is committed to protecting your privacy and handling your personal information with professionalism, integrity and discretion.

As a specialist aircraft detailing company, we understand that our clients value confidentiality as highly as the quality of our work. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or engage our services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable laws.

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Who We Are

Registered Company Name
London Aircraft Detailing Company Ltd
Trading as LADC
Email: info@londonadc.com

Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

• Name

• Company name

• Email address

• Telephone number

• Job title (where applicable)

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Service Information
To provide our services, we may collect information including:

• Aircraft registration

• Aircraft type

• Aircraft location

• Operator or management company details

• Service requests

• Booking information

• Previous service history

• Communications relating to your enquiry or booking

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Website Information
When you visit our website, we may automatically collect certain technical information including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• Website usage statistics

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This information helps us improve the performance and security of our website.
 

How We Collect Information

We collect information when you:

• Contact us by email

• Submit an enquiry through our website

• Request a quotation

• Arrange our services

• Visit our website

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How We Use Your Information
We use your information to:

• Respond to enquiries

• Prepare quotations

• Arrange aircraft detailing services

• Deliver our contracted services

• Maintain customer records

• Improve our website and services

• Meet our legal and regulatory obligations

• Protect our business against fraud or misuse

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We do not send marketing emails or newsletters unless you have specifically requested them in the future.
 

We do not sell, rent or trade your personal information.
 

Lawful Basis for Processing
Under UK GDPR, we process personal information on one or more of the following lawful bases:

• Performance of a contract

• Taking steps before entering into a contract

• Compliance with legal obligations

• Our legitimate business interests, provided these do not override your rights and freedoms

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Confidentiality
Confidentiality is a fundamental part of our business.
We recognise that aircraft ownership, operations, movements and maintenance schedules are often commercially sensitive or private.
Information relating to our customers, aircraft, operators, schedules and services is treated as confidential and is only used for the purpose of providing our services, fulfilling legal obligations or where authorised by the customer.
Members of our team are expected to maintain strict confidentiality regarding customer information.

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Photography
As part of our quality assurance process, we may take photographs of aircraft before, during and after detailing.
These photographs may be retained as part of our service records.
Where an aircraft, registration, operator or owner could reasonably be identified, we will seek permission before using photographs for marketing, our website, social media or promotional materials.

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Sharing Information
We only share personal information where necessary to operate our business.

This may include trusted service providers such as:

• Website hosting providers

• Cloud storage providers

• IT support providers

• Professional advisers

• Accountants

• Legal advisers

• Government authorities where disclosure is required by law

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We require any third parties processing information on our behalf to protect your personal data appropriately.
 

Data Security
We take appropriate technical and organisational measures to safeguard personal information.
These measures include:

• Secure business systems

• Password-protected devices

• Controlled access to information

• Secure cloud storage where appropriate

• Regular software updates

• Staff confidentiality obligations

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Although no electronic system can guarantee absolute security, we continually work to protect the information entrusted to us.
 

Data Retention

We only retain personal information for as long as necessary.
Typical retention periods include:

• Customer enquiries – up to 12 months

• Quotations – up to 2 years

• Service records – up to 6 years

• Financial records – at least 6 years in accordance with UK legal requirements

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Information that is no longer required is securely deleted or anonymised where appropriate.

Cookies
Our website uses cookies to improve functionality and understand how visitors use our website.
These may include:

• Essential cookies

• Performance cookies

• Google Analytics cookies

 

Google Analytics helps us understand website traffic, visitor behaviour and website performance. Information collected is aggregated and does not directly identify individual visitors.
 

You can manage or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.
 

Your Rights
Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Request restriction of processing

• Object to certain processing

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

 

To exercise any of these rights, please contact us at:
info@londonadc.com
 

International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
 

Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.

Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
London Aircraft Detailing Company Ltd
Email: info@londonadc.com 

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